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Qlustar comes with great support!

Support Levels

Qlustar comes with various support levels offered by Q-Leap Networks. The following table details the available options:

Self Basic Standard Premium
Features Maintenance Support Support Full service
Hours N/A 5x9 5x9 5x9
Response Time N/A 5 Business Days 2 Business Days Next Business Day
Support Channel Support Forum Web Web Web/Phone

Feature Explanation

Features are incremental.
Maintenance: Updates for all software packages, notification for necessary security updates.
Support: Maintenance + support via E-Mail/Web Interface.
Full service: Support + remote troubleshooting (requires ssh remote access by Q-Leap Networks).

Support Channel Explanation

Forum: Please note, that to prevent spam submissions, viewing and using the support forum requires registration.

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